1) How did we do it?
- Research through original picture ship, to build our model ships correctly and the proper ratios
- Products are 100% handmade by skilled and experienced craftsmen.
- Use high-quality wood such as: rosewood, ebony, black wood, mahogany wood....
- Accessories and decorations are cast from metal lead, some made by copper, constitute the unique , sophistication of each product
2) How’s the ship measured?
All models of the ship are measured in centimeter; it is illustrated as in pictures below:
3) How do you make a purchase order?
We accept purchase orders that are made via internet, email, telephone, fax…etc…
4) How do you pay?
There are three methods:
- Payment by credit cards such as Visa, Master card, American Express....
- Payment by bank transfer into our bank account number provided.
- Payment by paypal, MoneyGram…
5) How long is the goods delivery?
For small shipments, we shall use EMS services such as DHL, TNT, FEDEX...It takes from 7 -10 business days since the date we received your payment.
For big shipments, goods shall be shipped by sea (…..), it takes from 4-6 weeks from Vietnamese port to arrive at foreign destination ports.
6) How can you follow up the goods delivery?
Shortly after the goods has been sent, we will update to you tracking number and shipment status, then you can follow up the progress easily.
7) How much is the transport cost?
The transport cost will depend on value of the goods, delivery address, and shipping methods. If you want the goods to be delivered faster, we will send by EMS. Please contact us before you choose the shipping method so that we will advise you on the appropriate and safest shipping.
8) If the goods is damaged, what should I do?
Please inform us immediately within 7 days since the date you’ve received the goods; please also send us pictures of all damaged goods. We will help you deal with it.
9) Is there any problem when I carry on or send your wooden products to Autralia?
All of our wooden products are after treated, not raw wood, then it is no problem when you carry them to the countries that have the rule of wood limited.
For the goods using our shipping services, they will be sent accompanied with a Certificate of Fumigation by a firm that is recognized by Vietnam Ministry of Agriculture and Rural Development.
Therefore, we make sure goods will come to your hands safely and on time.